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Pre-Suasion


Synopsis


When it comes to persuasion, success can begin before you say a word.

'An instant classic.' Forbes
'Utterly fascinating.' Adam Grant, author of Originals and Give and Take
'Shockingly insightful.' Chip Heath, co-author of Switch and Made to Stick

NEW YORK TIMES BESTSELLER

In his global bestseller Influence, Professor Robert Cialdini transformed the way we think about the craft of persuasion. Now he offers revelatory new insights into the art of winning people over: it isn't just what we say or how we say it that counts, but also what goes on in the moments before we speak.

This is the world of 'pre-suasion', where subtle turns of phrase, seemingly insignificant visual cues, and apparently unimportant details of location can prime people to say 'yes' even before they are asked. And as Cialdini reveals, it's a world you can master. If you understand the tools of pre-suasion, you will better placed to win a debate, get support for an idea or cause, promote a campaign - even persuade yourself to do something you find difficult.

Drawing on the latest research, and packed with fascinating case studies, Pre-Suasion is a masterclass in enhancing your powers of influence.


'Mind-blowing.' Management Today
'Accessible and intellectually rigorous.' Books of the Year, The Times
'Fascinating, fluent and original.' Tim Harford, author of The Undercover Economist Strikes Back

Robert B. Cialdini

Summary

Chapter 1: The Power of Priming

* Summary: Priming is a psychological technique that involves subtly activating a concept in someone's mind to influence their behavior or thoughts. It can be done through words, images, sounds, or even physical sensations.
* Real Example: A study found that people who were primed with the word "elderly" were more likely to walk more slowly.

Chapter 2: The Scarcity Principle

* Summary: The scarcity principle suggests that people tend to value things that are perceived as rare or limited. This can be leveraged to increase demand and influence behavior.
* Real Example: A restaurant that limits the availability of a particular dish can create a sense of urgency and encourage customers to order it.

Chapter 3: The Messenger Effect

* Summary: The messenger effect refers to the impact that the source of a message has on its persuasiveness. People are more likely to be influenced by messages that come from credible, trustworthy sources.
* Real Example: A celebrity endorsement can add credibility to a product and increase its sales.

Chapter 4: The Authority Bias

* Summary: The authority bias is the tendency to trust and obey authority figures, even when there is no evidence to support their claims. This can be used to influence behavior by presenting information in a way that suggests authority.
* Real Example: A doctor in a white coat is more likely to be trusted when giving medical advice than someone who is not wearing a uniform.

Chapter 5: The Framing Effect

* Summary: The framing effect refers to the way that people's decisions can be influenced by the way information is presented. Positive or negative framing can have a significant impact on choices.
* Real Example: A salesperson presenting a product as a "limited edition" (positive framing) will likely sell more units than one presenting it as a "discontinued model" (negative framing).

Chapter 6: The Decoy Effect

* Summary: The decoy effect occurs when the addition of an undesirable option to a set of choices makes another option more attractive. This is because people tend to compare options and choose the one that seems most beneficial in relation to the others.
* Real Example: A clothing store may offer a low-priced item with poor features to make a higher-priced item with similar features seem more appealing.

Chapter 7: The Units Bias

* Summary: The units bias is the tendency to perceive the value of something in terms of its absolute size, rather than its relative size. This can be used to influence choices by presenting information in a way that makes it seem more or less valuable.
* Real Example: A salesperson may present the price of a car as "$10,000" instead of "$100 per month" to make it seem less expensive.

Chapter 8: The Goldilocks Effect

* Summary: The Goldilocks effect is the tendency for people to prefer options that are "just right," not too hot or too cold. This can be used to influence choices by presenting an option that is perceived as the ideal balance.
* Real Example: A coffee shop may offer a variety of coffee sizes, with the medium size being the most popular because it is perceived as the perfect compromise between the small and large sizes.

Chapter 9: The Confirmation Bias

* Summary: The confirmation bias is the tendency for people to seek out and accept information that confirms their existing beliefs, while ignoring or rejecting information that contradicts them. This can make it difficult to persuade someone of something that goes against their beliefs.
* Real Example: A person who believes that climate change is a hoax is more likely to focus on news sources that support their belief and ignore evidence to the contrary.