The Score

Synopsis

It was an impossible crime: knock off an entire town-a huge plant payroll, all the banks, and all the stores-in one night. But there was one thief good enough to try-Parker. In The Score, Parker takes on his biggest job yet. All he needs are the right men, the right plan, and the right kind of help from Lady Luck. But as everyone knows, you can never count on that last one. This chilling caper could either be the perfect crime… or a set-up that would land him in jail - for life.

Summary

Chapter 1: The Power of the Score

* Summary: Introduces the concept of the "score," a metric that measures organizational health and performance across multiple dimensions.
* Example: A manufacturing company has a score of 75 out of 100, indicating strong overall health in areas such as productivity, customer satisfaction, and employee engagement.

Chapter 2: The Five Essential Elements

* Summary: Outlines the five core elements that make up the score: 1) Financial Performance, 2) Customer Value, 3) People, 4) Processes, and 5) Technology.
* Example: A software development company has a high "People" score due to its investment in employee training and development, while a retail chain has an exceptional "Customer Value" score due to its focus on personalized experiences.

Chapter 3: Creating a Scorecard

* Summary: Guides readers through the process of developing a customized scorecard to track key performance indicators (KPIs) for each element.
* Example: A hospital creates a scorecard that includes KPIs for patient satisfaction, efficiency, and financial viability.

Chapter 4: Measuring the Score

* Summary: Explains how to collect and analyze data to calculate the score.
* Example: A pharmaceutical company uses surveys to measure customer value, employee engagement surveys to gauge "People," and financial reports to assess financial performance.

Chapter 5: Interpreting the Score

* Summary: Provides insights on how to interpret the score and identify areas of strength and weakness.
* Example: A construction company with a low score in "Processes" recognizes the need to streamline workflows and improve project management.

Chapter 6: Using the Score to Drive Improvement

* Summary: Emphasizes the importance of using the score as a tool for continuous improvement.
* Example: A non-profit organization uses its score to set goals, allocate resources, and track progress towards its mission.

Chapter 7: The Score and Strategy

* Summary: Explores how the score can be aligned with an organization's overall strategy and values.
* Example: An environmental consulting firm uses its score to ensure that its operations are sustainable and in line with its commitment to social responsibility.

Chapter 8: The Score and Leadership

* Summary: Highlights the crucial role of leadership in using the score to create a culture of accountability and continuous improvement.
* Example: A manufacturing facility implements a program that rewards teams for meeting or exceeding score targets, fostering a sense of ownership and engagement.

Chapter 9: The Score and External Stakeholders

* Summary: Explains how the score can be used to communicate performance to external stakeholders, such as investors, customers, and regulators.
* Example: A pharmaceutical company publishes its annual scorecard to demonstrate its commitment to transparency and corporate governance.

Chapter 10: The Future of the Score

* Summary: Explores emerging trends in organizational performance measurement and discusses the future of the score.
* Example: A technology company invests in artificial intelligence (AI) to automate data collection and analysis, enabling real-time monitoring of the score.