Chapter 1: The Digital Disaster
* Summary: The chapter introduces the concept of a digital disaster and its potential devastating consequences for businesses.
* Real Example: The 2013 Target data breach, which exposed the personal information of over 110 million customers, is presented as a case study.
Chapter 2: The Causes of Digital Disasters
* Summary: The chapter explores the various causes of digital disasters, including human error, malware, natural disasters, and sabotage.
* Real Example: The 2016 ransomware attack on the United Kingdom's National Health Service (NHS), which encrypted patient records and disrupted healthcare services, is highlighted.
Chapter 3: The Impact of Digital Disasters
* Summary: The chapter discusses the wide-ranging impact of digital disasters, including financial losses, reputational damage, and customer churn.
* Real Example: The 2017 Equifax data breach, which compromised the personal information of 147 million Americans, is examined as an example of the severe consequences of a digital disaster.
Chapter 4: Preventing Digital Disasters
* Summary: The chapter provides practical steps that businesses can take to prevent digital disasters, such as implementing strong cybersecurity measures, conducting regular risk assessments, and training employees.
* Real Example: The story of Cisco's successful implementation of a robust cybersecurity program is presented as a model for disaster prevention.
Chapter 5: Responding to Digital Disasters
* Summary: The chapter guides businesses through the process of responding to a digital disaster, including containing the damage, notifying stakeholders, and initiating a recovery plan.
* Real Example: The case of Netflix's response to a 2018 fire at one of its data centers is used to illustrate the importance of having a comprehensive disaster recovery plan.
Chapter 6: Recovery and Restoration After a Digital Disaster
* Summary: The chapter emphasizes the importance of restoring operations and rebuilding trust after a digital disaster. It also discusses the challenges of managing reputation and legal liabilities.
* Real Example: The experience of Volkswagen after its emissions scandal is cited as an example of a company that successfully rebuilt its reputation following a major digital disaster.
Chapter 7: Lessons Learned from Digital Disasters
* Summary: The chapter concludes by summarizing the key lessons learned from various digital disasters and provides guidance for businesses to avoid similar incidents in the future.
* Real Example: The book presents a list of recommendations for businesses based on the experiences of organizations that have successfully navigated digital disasters.